What can you get for £225m?

So Citywire report today that between them AXA, Standard Life and Old Mutual (the parent of Skandia) have spent £225m injecting capital into loss-making platforms. Standard lead the pack with a £116m injection to cover a £130m loss (2007-2009), AXA chipped in £47m or so to cover losses in 08/09 and Old Mutual ponied up […]

What can you get for £225m?

So Citywire report today that between them AXA, Standard Life and Old Mutual (the parent of Skandia) have spent £225m injecting capital into loss-making platforms. Standard lead the pack with a £116m injection to cover a £130m loss (2007-2009), AXA chipped in £47m or so to cover losses in 08/09 and Old Mutual ponied up […]

Blah blah rebates blah blah

Oh for the love of the big man, people, you were meant to have got this all fixed by now. But returning after a stint looking after the lang kitten, I find that we are still ripping ourselves apart on the issue of how we charge customers less for stuff. I’m in favour of preserving […]

Blah blah rebates blah blah

Oh for the love of the big man, people, you were meant to have got this all fixed by now. But returning after a stint looking after the lang kitten, I find that we are still ripping ourselves apart on the issue of how we charge customers less for stuff. I’m in favour of preserving […]

Gracious, how vexing.

A short but highly peeved post today as a result of the FSA mucking about still further on platform rebates. You can read a summary of the story on Citywire, with a fetching picture of Hugo. I’ve written before on the lunacy of the cash rebate ban on platforms. On the patented Lang Cat Scale […]

Gracious, how vexing.

A short but highly peeved post today as a result of the FSA mucking about still further on platform rebates. You can read a summary of the story on Citywire, with a fetching picture of Hugo. I’ve written before on the lunacy of the cash rebate ban on platforms. On the patented Lang Cat Scale […]

Johnny shall have a new master

See saw, Marjorie Daw, Johnny shall have a new master, He shall have but a penny a day, Because he can’t work any faster. Speaking recently at an Insurance Society of Edinburgh do at a newly-yellow-pointed-hatty Standard Life House, I had occasion to muse publicly on seesaws and their unique relevance to the UK life […]

Johnny shall have a new master

See saw, Marjorie Daw, Johnny shall have a new master, He shall have but a penny a day, Because he can’t work any faster. Speaking recently at an Insurance Society of Edinburgh do at a newly-yellow-pointed-hatty Standard Life House, I had occasion to muse publicly on seesaws and their unique relevance to the UK life […]

Shopping baskets, platform charges and Rolos

Back in the day, when I was learning how to sell endowments and transparency was the stuff of a madman’s dreams, I was coached to describe the charging structure as a ‘shopping basket’ of charges. This masterstroke of metaphor was intended to neatly sweep away the complexity of initial units, allocation rates, policy fees, AMCs, […]

Shopping baskets, platform charges and Rolos

Back in the day, when I was learning how to sell endowments and transparency was the stuff of a madman’s dreams, I was coached to describe the charging structure as a ‘shopping basket’ of charges. This masterstroke of metaphor was intended to neatly sweep away the complexity of initial units, allocation rates, policy fees, AMCs, […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.