A few thoughts on the pension strikes

So a funny thing happened last weekend. I say funny, it wasn’t really, but you know what I mean. I was having a drink with a friend who’s a healthcare professional in the NHS. We were talking about the 30 November industrial action. She’s not going out on strike, as she has quite a lot […]

That, Mr Anderson, is the sound of inevitability

Agent Smith’s words to Neo might have a special resonance to public sector workers this week as they stand bravely, Canute-style in the face of pensions reform. The argument is too much, too soon, and we’ve already moved to a sustainable basis. But the truth is that the public don’t want their servants to have […]

That, Mr Anderson, is the sound of inevitability

Agent Smith’s words to Neo might have a special resonance to public sector workers this week as they stand bravely, Canute-style in the face of pensions reform. The argument is too much, too soon, and we’ve already moved to a sustainable basis. But the truth is that the public don’t want their servants to have […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.