The Top Class Wednesday Update delivers delivers delivers delivers

You know what? I can’t even. So here’s a joke instead. Why are ants always getting sick? Because they only have tiny antibodies. Thank you. I’m not here all week. Might take to my bed for the next two years. Quite tempted to leave the Update there. But I won’t. Instead, let’s have a think […]

How to survive Consumer Duty

Tom McPhail and Mike Barrett talk through the key issues from the 200-odd pages from the FCA’s Consumer Duty papers.

Consumer Duty: Cut out and keep guide

The FCA has published the final rules for the Consumer Duty, the implementation period has been confirmed, and it is over to you dear adviser/platform/asset manager/tech supplier (delete as appropriate) to make the necessary changes. The good news is, as you would expect, we’ve got your back. We’ve been busy with our own readiness program […]

The Top Class Wednesday Update says wan oot all oot

A shorter than usual Update this week, siblings, as many of you will have been plagued by us already with communications about the beta launch of MPS Analyser to sit alongside Platform Analyser. And we certainly don’t want to test the limits of your endurance, not least as many of you are about to head […]

CONSUMERS HAVE THEIR SAY ABOUT PLATFORMS

Weighing in at 91 pages and backed by a study of more than 3,000 platform users, the consumer research element of the FCA’s Investment Platforms Market Study (IPMS[1]) is a heavyweight. And while it doesn’t land many blows or produce anything particularly revelatory, NMG’s research provides a substantial body of qualitative and quantitative evidence around […]

THE DAY PENSIONS GOT EDGY

Yesterday, over 200 pension-world glitterati gathered at Peterborough Showground in front of a sterling cast to debate the big issue in pensions today: DB to DC transfers. It was absolutely roasting. There was energy in the room. There were arguments. People were wearing shorts. I wished I was wearing shorts. Before I go any further, […]

THE DAY PENSIONS GOT EDGY

Yesterday, over 200 pension-world glitterati gathered at Peterborough Showground in front of a sterling cast to debate the big issue in pensions today: DB to DC transfers. It was absolutely roasting. There was energy in the room. There were arguments. People were wearing shorts. I wished I was wearing shorts. Before I go any further, […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.