Mike covers the challenge of defining what customers value and why being able to do so matters for Consumer Duty compliance.
So it’s always good to open oneself to new experiences, as Brad and Janet found out. Just the other week, for example, Mark Locke spent a whole hour without a mobile phone to his ear, and he’s the happier for it. And it is in that spirit that we’re going to try something completely new […]
There’s something about public speaking that gives people a peek behind the psychological curtain – especially speeches which are, or are meant to appear, informal and off-the-cuff. They’re hard to do in their own way – though I much prefer informal talks to reading stuff off a sheet; you might as well just distribute the […]
A brilliant tournament. A truly fantastic final taken all the way to extra time. And, after a day of incredible tension, the result we all wanted. Can it really be two years to the day since the Cricket World Cup final? Good times never seemed so good. Anyway, a lot has happened since the summer […]
There’s really just one subject to cover this week; one news story that will run and run and drown out everything else until you’re completely fed up. That story is, of course, the sale of Ascentric to M&G by Royal London. Ho, ho. There was nothing you could do about the weary inevitability of that […]