The Top Class Wednesday Update is a fan of change

Hello, hello, back again. After having done something like 150 of these Updates, it’s a wonderful thing to have a team that can not only dep on Update duty from time to time, but even volunteers for it sometimes. I mean, there was Mike before – celebrating his 7th birthday with us this very day […]

THE TOP CLASS WEDNESDAY UPDATE IS JUST A SHOT AWAY

My favourite story about Charlie Watts is that apparently during the recording of one of the Rolling Stones’ less celebrated albums in the mid-1970s, he was, er, exploring the further reaches of pharmaceutical assistance and was sleeping the effects off on the floor of the studio. He was woken up by Keith Richards who told […]

THE TOP CLASS WEDNESDAY UPDATE GETS CURIOUS ABOUT CASH

Eagle-eyed TCWU readers may have spotted that last week we told you normal service would resume today with Mr P firmly back at the helm of the Update. But fear not friends, our dear leader is not MIA, he’s just STILL on holiday. And in the meantime the Update stops for nothing or no one […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.