In the final part of our mini-series on service and what it really means, we hear from abrdn chief commercial and strategy officer Jonny Black.
Continuing our mini-series on what service really means, next up we hear from Siân Davies Cole from Plan Works.
We’ve decided to make service a key focus here at the lang cat. In the first of a three-part mini-series Steve talks us through some recent research findings.
Our recent research is clear. Service is the number one determining factor of satisfaction and frustration with providers among the advice profession.