Bangs and whimpers – the SUPERCLEAN starting gun is fired

Those who know me will be surprised by the following statement: I feel a bit sorry for Standard Life today. OK, as you were. This blog isn’t really about SL. It’s about SUPERCLEAN and it just so happens that SL is first to the party. The Edinburgh titan’s superclean announcement has generated a resounding ‘meh’ […]

The meek geek week shall inherit the earth. With advertising.

So that’s been quite a week in Platformland then. Most importantly, some bunch of Scots jokers published something and did a load of twitter awards nonsense. If you want to read about it go here and you should be able to sort of follow it. It was fun, and thanks to those of you who […]

SUPERCLEAN – sorts stubborn semi-bundled stains!

So things move on apace in the clean share class / rebate war, and the industry continues to eat its young with gay abandon. The latest development to shine in is from everyone’s favourite consumer champion, Standard Life, who today announced it’s going to launch a whizzo range of SUPERCLEAN funds onto SL Wrap. SUPERCLEAN funds are […]

Fashionably late – Skandia joins the transparency gang

There was SIMPLY NO WAY that I’d be able to let this go by. What a day for Skandia, and what a triumph of news management. With UK inflows on SIS dropping 40% and a reminder in the analyst statements that only £20bn or so of the near £40bn it’s credited with having is on […]

Standard Life to the transparency diary room

<<EDIT – Since writing this SL has been in touch – hi, how you doing – to say that I got the charging structure wrong – the charge on the total pot changes at various trigger points rather than a set charge applying to each tranche. Very happy to amend – this stuff has to […]

What Tom Waits has to say about legacy business

First off, it’s been a shockingly long time since I wrote this blog. Poor form, been busy, blah blah. How’ve you been? Yes, yes I know. Yes, it is worrying. No, I don’t think putting a Greek island in your SIPP is a good idea. Shall we? Some years ago, when tripartite DFM agreements were […]

What Tom Waits has to say about legacy business

First off, it’s been a shockingly long time since I wrote this blog. Poor form, been busy, blah blah. How’ve you been? Yes, yes I know. Yes, it is worrying. No, I don’t think putting a Greek island in your SIPP is a good idea. Shall we? Some years ago, when tripartite DFM agreements were […]

What can you get for £225m?

So Citywire report today that between them AXA, Standard Life and Old Mutual (the parent of Skandia) have spent £225m injecting capital into loss-making platforms. Standard lead the pack with a £116m injection to cover a £130m loss (2007-2009), AXA chipped in £47m or so to cover losses in 08/09 and Old Mutual ponied up […]

What can you get for £225m?

So Citywire report today that between them AXA, Standard Life and Old Mutual (the parent of Skandia) have spent £225m injecting capital into loss-making platforms. Standard lead the pack with a £116m injection to cover a £130m loss (2007-2009), AXA chipped in £47m or so to cover losses in 08/09 and Old Mutual ponied up […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.