DEAR CEO: IT’S THE TOP CLASS WEDNESDAY UPDATE. YOURS SINCERELY, THE LANG CAT

No prizes for guessing what’s getting me out of the cat basket, bristling with Updating fervour this week. In fact there are never any prizes for guessing what’s getting me out of the cat basket, bristling with Updating fervour, so that pretty much makes this a normal week. Albeit one with an unusually straightforwardly titled […]

THE TOP CLASS WEDNESDAY UPDATE HAS NO INTENTION OF BONGING

Well, the quiet start to the year didn’t last long, did it? I’m not even down the Christmas chocolates yet, let alone the Oloroso lake I’ve given the basement over to. So we’d better get to it this week, whimsy will have to take a back seat. What’s that, whimsy? You don’t want to sit […]

WELCOME TO THE NO FUN DECADE WITH THE TOP CLASS WEDNESDAY UPDATE

So here we are, and here it is, and I hope you managed to mark the passing of midwinter in the way that makes most spiritual and cultural sense to you. I personally learned some interesting lessons about what happens the next day when you let an 8-year old stay up till 4.15am on Hogmanay. […]

THE TOP CLASS WEDNESDAY UPDATE ISN’T WINDING DOWN

So here we are, siblings. Crunch time. In 48 hours we will know what our immediate futures hold. Will it be shame, and regret for what we’ve just done and the dishonour we have brought on ourselves and our forebears? Or will we hold our heads high and forge proudly towards the sunset on Friday […]

THE TOP CLASS WEDNESDAY UPDATE DOES A SPOT OF UNBOXING

Friends, when they write the history of this time and this planet, there will be but two words seared into whatever the equivalent of The Hitchhiker’s Guide is then. Those words won’t be ‘Mostly Harmless’. They’ll be this: Unboxing. Videos. And that will tell the aliens all they need to know. This remarkable phenomenon, where […]

THE TOP CLASS WEDNESDAY UPDATE IS ALL ABOUT WELLNESS, PROBABLY

So it turns out that the kind of industry Update you like best is one which isn’t about the industry at all. After last week’s effort I got more reactions and messages than at any time since the very early days of the Update. Thanks to everyone that took the time to write. Maybe I […]

THE TOP CLASS WEDNESDAY UPDATE NEVER CHECKS ITS FACTS

**STOP PRESS – EMBARK TAKES ZURICH – more in the links section below** “Artists use frauds to make human beings seem more wonderful than they really are. Dancers show us human beings who move much more gracefully than human beings really move. Films and books and plays show us people talking much more entertainingly than […]

THE TOP CLASS WEDNESDAY UPDATE SAYS ‘NO DECORATIONS TILL DECEMBER’

We live in bifurcated times, siblings. Families fight over Brexit. Friends feud over Russian interference in our elections. And colleagues carp over whether Mike really should still be in Strictly Come Dancing. Apparently. What we need is something to heal us. A cause we can all get behind. That which unites us is greater than […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.