THE TOP CLASS WEDNESDAY UPDATE IS GETTING NERVOUS ABOUT DEADx

Hello everyone. Well, the week is finally here when I stop punting our annual DeadX conference, because this is the week when we do the conference and then go for a lie down. In fact it’s tomorrow. So my mind is all full of what we’re going to be talking about at The DeadX Talks, […]

THE TOP CLASS WEDNESDAY UPDATE IS THINKING ABOUT THE IMPORTANT STUFF

It’s been getting on for 4.5 years since I joined the lang cat and still I get caught out by some of the differences between England and Scotland. Not the obvious things, like weather or length of tenure in major sporting events, but smaller details like holidays. So, while England is head down hard at […]

THE TOP CLASS UPDATE DOESN’T KNOW HOW TO BEGIN TO THANK YOU

A lot to get through this week, but in place of the usual top-of-Update whimsy, please accept heartfelt thanks from all of us to all of you who supported our 20 Mile CatWalk, which we completed on Saturday past. We had an amazing day, which is nice for us, but much more important is the […]

ONLY 9 WEEKS TO GO UNTIL THE LANG CAT’S DEADx TALKS RETURNS

No, not until Christmas (you’ve got 15 weeks for that. Depressed yet?) But it is just nine weeks until the lang cat returns to The Crypt on the Green in fashionable Clerkenwell for the sixth in our annual series of THE DEADx TALKS. We’ll be there on the afternoon of 14 November, and the purpose […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.