THE LANG CAT WILL SOON NEED A BIGGER BASKET

Worldwide press release. 9 February 2015. The lang cat, (probably) Leith’s leading independent platform, pensions and investment consultancy is delighted “no, scrub that” tumescent to announce three new additions of financial services misfits to its burgeoning ranks. Terry Huddart will join the lang cat Market Intelligentsia team on 16 March. He will be tasked with […]

Please welcome #ninjacat

Hello, just a short post. I’m #delighted to say that the lang cat’s ranks have been swelled with the arrival of a new feline. The cat in question is Steven Nelson, who joins us from Scottish Life, where he did lots of things including customer and market insight, wrangling comparison tools and best advice systems […]

The difficult second album

A brief, extra-self-indulgent post today. If you want to skip this one, go ahead. I won’t hold it against you. So today is the last trading day of the lang catâ??s 2nd full year. the lang cat has had a pretty amazing year, doing close on twice the amount of business I thought it would. […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.