The Top Class Wednesday Update does not like being treated like a hotel

Ian’s in the TCWU chair this week with a PR Guide for Teenagers (and perhaps for financial services firms too).
The Top Class Wednesday Update visited ethics once

Mark Polson is back for this week’s Update and he’s getting excited about AI and the way new technologies are finding their way into adviser businesses.
The Top Class Wednesday Update says what gets measured gets done

This week Mark is exploring the topic of poor service.