High Fidelity

Well, this is a turn-up for the books. Fidelity FundsNetwork (the SPECTRE of fund supermarkets to Skandia’s SMERSH) has announced that it’s going to start publishing the rebates it receives from fund managers. Money Marketing has the skinny here. A couple of things jump to mind: Well done. Yes, Fiddy would have had to do […]

The irresistible decline of provider extranets?

Just a short post, inspired by a piece I saw recently from a platform user. His thing was that other than trading, he used very little of the reporting or client management functionality that his chosen platform bundled in (he happened to use CoFunds but it could’ve been anyone). Instead of relying on the platform […]

The irresistible decline of provider extranets?

Just a short post, inspired by a piece I saw recently from a platform user. His thing was that other than trading, he used very little of the reporting or client management functionality that his chosen platform bundled in (he happened to use CoFunds but it could’ve been anyone). Instead of relying on the platform […]

Where next for platform inflows?

One of the luxuries of being independent is that you can take your time to think about the stories of the day before posting. So it’s in that spirit that I’ve been chewing over the new inflow figures from the always insightful Platforum and their thoughts on why growth is flatlining (that isn’t to say […]

Where next for platform inflows?

One of the luxuries of being independent is that you can take your time to think about the stories of the day before posting. So it’s in that spirit that I’ve been chewing over the new inflow figures from the always insightful Platforum and their thoughts on why growth is flatlining (that isn’t to say […]

What can you get for £225m?

So Citywire report today that between them AXA, Standard Life and Old Mutual (the parent of Skandia) have spent £225m injecting capital into loss-making platforms. Standard lead the pack with a £116m injection to cover a £130m loss (2007-2009), AXA chipped in £47m or so to cover losses in 08/09 and Old Mutual ponied up […]

What can you get for £225m?

So Citywire report today that between them AXA, Standard Life and Old Mutual (the parent of Skandia) have spent £225m injecting capital into loss-making platforms. Standard lead the pack with a £116m injection to cover a £130m loss (2007-2009), AXA chipped in £47m or so to cover losses in 08/09 and Old Mutual ponied up […]

Potholes and a penny

Ozzy Osborne bit the head off a bat onstage in Des Moines in 1982. We could have done with some of that chutzpah to liven up yesterday’s effort from the other Ozzy. Don’t get me wrong, it was an oratorical display to be proud of, but there was relatively little to be interested in otherwise. […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.