Alison Gay

Senior public affairs consultant

Alison’s role is to make the unreadable, readable, by examining the outputs of the regulatory and legislative sausage machine, pulling it together, and helping people work out what it all means. With a background in the life and pensions industry and a decade working for the Independent Panels at the FCA, and before it the FSA, she has navigated the regulatory landscape from different angles. In her spare time she also navigates through the landscape on very long runs, and her happy place is crossing a desert with a backpack full of Kendal Mint Cake.

 

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.