Ben Hammond

Managing director of insight and consultancy

Ben joined the lang cat as Managing director of insight and consulting in September 2023, despite owning only a dog. Prior to hopping into the basket, he worked as an industry consultant for almost a decade and has been involved in financial services for more than two of them.

His passion (if that’s the right word) has been platforms and technology since his time at M&G Wealth, née Ascentric, and Cofunds, where he worked hard to develop new and innovative products and solutions. Ben is a regular contributor to the press, judges a few different awards (and can often be found at the associated ceremonies) and is always up for a coffee and a chat; however, his music choices are sometimes frowned upon and so he often finds himself banned from accessing the office Sonos.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.