Gail Robinson

Comms manager

Gail joined the lang cat at the start of 2023 as Communications Manager. Her focus revolves around assisting Account Directors with client support while diving into various communication tasks like drafting articles, press releases and creating engaging web and social media content to name a few! Before becoming a cat, she worked in a range of marketing campaign and communication roles within financial services. She’s a die-hard Oasis fan, which often gets her involved in arguments about who the best Gallagher is (it’s Liam btw).

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.