Jenette Greenwood

PR director

Jenette has over 25 years’ experience in financial services PR within specialist agencies and in-house. She has advised major brands, growing companies and start-ups across asset management, insurance, pensions, financial advice and fintech on communications strategy and implementation. She joined the lang cat in 2014 as the first fully remote employee and founder member of lang cat south, working with financial technology and financial services companies to create engaging content and communications that bring their key messages to life. Outside work, she likes spending time with family and friends and visiting new places. She dislikes running but does it anyway.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.