Jenni Polson

Financial controller

Jenni is our financial director and keeps an iron grip on the lang cat biscuit tin. A chartered management accountant by trade, before cat life she worked in audit for a major bank, and has stories you will never, ever be allowed to hear as a result. She’s also run the money for businesses outside financial services from fashion retail to aluminium extrusion, making her one of the very few real people at the lang cat. When not grappling with Sage you may find her at a piano or walking her labrador Wilf on the Pentland Hills. If you have spotted something strangely familiar on the surname front, it is fair to say she has a perspective on Mark’s levels of guitar ownership.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.