Katey moved over to the ‘dark side’ when she joined the lang cat as PR account director in November 2023. She was previously editor of Money Marketing and mainly built up her platform knowledge by pestering Mike and Ben.

Prior to that she could be found banging on about the utilities sector at business publication Utility Week. Being invited to wastewater treatment works wasn’t quite as glamorous as the nice hotels and restaurants she was used to while working at The Caterer magazine.

Before she stumbled into the world of B2B publications, Katey worked as a reporter on regional newspapers in South Wales. Ask her about the famous Mr Men story. 

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.