As an account director Linda enjoys helping our clients find their voice through a mix of content, brochureware and project work.

Out of work, Linda can usually be found trying to progress the NeverEnding Story that is doing up her house and attempting to tame her garden. She would prefer to be walking, reading or spending quality time with a Lego set.

Linda is proudly off-brand and does not apologise for smiling at dogs whilst politely ignoring their people. She also knows the barcode for Cadbury Crème Eggs off by heart, thanks to a mis-spent youth in retail.

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.