Mark Polson

Chief executive and founder

Mark Polson founded the lang cat, Leith’s leading independent platform, pensions and investment consultancy (probably) back in 2010 after being ejected from corporate life at some velocity. He still hasn’t got bored, so here we all are. If you don’t like what the lang cat does, that’s his fault. He spends too much time going to gigs aimed at people considerably younger and more tattooed than him, and has a guitar collection which is at the same time far too big and nowhere near big enough, depending on whose perspective we’re talking about. 

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.