Nicola has extensive media and public relations experience working across different sectors with the last 17 years in financial services.  After stints at two consultancies, Nicola most recently worked for Zurich, covering pensions, investment, life and general insurance products, as well as corporate projects and employer brand.  As PR Director for the lang cat she is responsible for looking after accounts ranging from investment platforms, fintech providers and wealth managers. Nicola also leads on the lang cat’s own PR.  When she’s not plotting out PR strategies, she can be found cycling around the Southwest, looking a bit bonkers while practicing singing for her vocal harmony group.   

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.