/ Advice and planning

The Top Class Wednesday Update will accept being ambushed by cake

I mean, I’m not mad about cake to be honest, I’d rather be ambushed by an artisan-made craft sausage roll such as one may buy at Tebay, the most middle-class of all motorway services. But if you’re going to be ambushed and porky-pastries aren’t an option, it may as well be by cake. It reminds me of the joke about the guy who drowned in a vat of ale; colleagues tried to rescue him but he fought them off bravely.

All that aside, hope everyone’s doing well. It’s been a flat-out week here at the lang cat Port Authority, as we gear up for #langcatlive and publish wave four of our annual omnibus adviser study, State of the Adviser Nation. SOTAN (as it’s inevitably called, just one letter away from going full black metal with industry research and that’s an ambition right there) is a beast – this year just under 450 firms took an average of 32 minutes each to answer over 80 questions. If you were one of them, we offer the humblest and deepest thanks attack.

I’ll share a couple of findings in a mo, but it’s worth saying that what we try to do in SOTAN each year is look beyond ‘what cashflow modelling tool do you use?’ or whatever, and try to get behind what’s going on and what might happen. This is a complex sector – you’re all very special – and to say that the advisory profession thinks one way about anything is daft. So we try to embrace that complexity too.

Here’s something interesting. We asked individuals who are giving advice how traditional or progressive they are in their own opinion. For this exercise, ‘traditional’ means centred on tax, investment and product advice – still absolutely crucial – and ‘progressive’ means centred on what we now call financial or life planning. We then asked them to do the same for their firm. Here’s how it came out:

 

Have a look along the right hand end of the chart. Of those who see themselves as progressive – and we chose our words carefully so as not to imply that one was better than the other – we’ve got quite a mismatch. To be reductive about it, many planners see themselves as more progressive than the firm they work in. Now, we didn’t dig into why that is – it might be business practices, it might be use of tech, it might even be the culture of the firm or its approach to diversity and inclusion – but nonetheless it’s worth dwelling on. We’ll do that digging in subsequent waves now we see there’s a mismatch, but one conclusion I think it’s safe to draw is that there is a significant number of planners out there who would welcome working in and for businesses which set themselves out as progressive. This may be something to dwell on if you’re thinking about how you position yourselves to both clients and potential recruits.

I’d also like to show you one of my favourite charts. We asked how recently respondents had been approached by a consolidator. Here’s what happened:

40% within the last week and over half within the last month! You have to hand it to those consolidator BDMs, they’re hitting their numbers. Interestingly, though, only 9% of ‘influencers’ (our research-speak for those who make strategic decisions on the future of their firm) had plans to be owned by a consolidator in the next five years. So one of two things is true: either a whole heap of firms are going to be ambushed by consolidator ownership (this is a bit like cake but not really), or a whole heap of BDMs aren’t going to have very good bonuses.

More seriously, I think we see from other answers in SOTAN that we might be starting to see a slowing in adviser consolidation. Too many stories are around of what really happens when you sign up to that tempting headline figure, and sometimes what it means in terms of staff and for clients too. Consolidators who are focused on doing the right thing for firms and clients should be fine; the others – well, the value pool looks like it’ll be diminishing.

There are a thousand stories in SOTAN and we’ll share more over the weeks and months to come. We give free copies to every firm who participates, so if you like hearing snippets from stuff like this come and play in this year’s wave and we’ll sort you out. It’ll go live in the autumn, which will be here in a flash. With or without cakeism.

AMBUSHED BY LINKS

    • We are firmly at the pointy end of getting ready for #langcatlive on 10 February at BAFTA and streaming online. If you are thinking of coming along on the day, please don’t hang around as we are close to bursting. Streaming tickets are obviously not limited! Full details and discounts for adviser firms are here, or click the logo below.
    • Here’s interesting: M&G Wealth is teaming up with Moneyfarm, one of the very few survivors of the first wave of robos. On another week this would have been the main feature of the Update; we might dig into it next week. Read all about it in Lois Vallely’s piece here.
    • HomeGames is back! Yay! We’ve We’ve changed it up for 2022 – just once a month now, and with a panel of luminaries rather than one-on-one Paxman style grilling. Or something. Anyway, today’s is on technology; joining oor ain Natalie Holt will be Nick Eatock of intelliflo, Emma Napier of Bravura, Tony Vail of Wealth Wizards and Lena Patel of ISJ Financial Plannning. Free, lasts 45 minutes, will be great, click here to join. If you can’t then it’ll be up on the lang cat’s YouTube channel later.
    • And your music choice this week has to have a Scottish connection given it was Burns Night last night. But I’m doing it my way, so no heederum or hoderum. Please accept the fine musical stylings of Bleed From Within with I Am Damnation. The sort of swear you might let slip when ambushed by cake.

See you next week. Watch out for the cake; it can be sly.

Mark

 

 

/ Blogs

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.