/ Whimsy

Time flies

The brain is a weird thing; it sometimes gets you to care about things you shouldn’t. We launch our new website today, hope you like it and all that, and it’s obviously all very exciting for us. Less so for you.

Three and a half years ago or so, when setting up the lang cat, I sat down with no knowledge of HTML, CSS or WordPress and boshed together a website, for no more than £37 of hosting fees. which I reckoned would do until I could do something proper.

It ended up ‘doing’ until today. This teaches us what? Something about procrastination, I suppose, but also that you can form attachments to the oddest things. The new site is 5,000 times better in every conceivable way than the old one. But I’ll miss the old one.

I wonder what other things I, and any business owner, maybe even you; are holding onto on the basis of sentiment, or laziness, or habit?

 

/ Blogs

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.