The lang cat x Parmenion

Steve will be joined by Sarah Lyons of Parmenion and guests from the advice community at 10am on 10 December. Save your spot here. It’s time for the second edition of Parmenion’s Impact of Poor Service report. We’ll talk through the findings of this new report, how they compare with last year’s and how the […]

Catwalk 2 – 5 June 2025

Following the success of our AdviceTech Catwalk in June this year, we’re taking to the Catwalk once more, this time slightly earlier in June, in London. Add the date to your diaries and look out for more details very soon…

LONDON 2024

We’ll be bringing the #langcatlive tour back to Kings Place on 6 Feb. More information is on our event page. Details forthcoming very soon…

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.