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The lang cat x Parmenion

Steve will be joined by Sarah Lyons of Parmenion and guests from the advice community at 10am on 10 December. Save your spot here.

It’s time for the second edition of Parmenion’s Impact of Poor Service report. We’ll talk through the findings of this new report, how they compare with last year’s and how the profession can help.

Tom McPhail x Nucleus

Join Tom and industry expert Andrew Tully live on 26 November at 10am, where they’ll uncover the key findings of the Nucleus 2024 UK Retirement Confidence Index. More details here.

Mike Barrett x Royal London

On November 28, Mike and Jamie Jenkins, Director of Policy, Communications, and External Affairs at Royal London, discuss the latest insights from the second annual research report on ‘The meaning of value’ and highlight how we can view value in a new light. More here.

Catwalk 2 – 5 June 2025

Following the success of our AdviceTech Catwalk in June this year, we’re taking to the Catwalk once more, this time slightly earlier in June, in London. Add the date to your diaries and look out for more details very soon…

LONDON 2024

We’ll be bringing the #langcatlive tour back to Kings Place on 6 Feb. More information is on our event page. Details forthcoming very soon…

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State of the advice nation

Now in wave 6, State of the Advice Nation (SOTAN) is the UK’s best insight into the UK advice profession, taking a sentiment-led approach to data.

What do we mean by that? Well, there’s no point finding out what people do and what they pick without trying to find out why.

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Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.