The Top Class Wednesday Update will just have a wee slice

It’s our birthday! Happy birthday to us, etc. The lang cat is 11 today; that’s roughly the expected lifespan of one emu and you can’t knock that. I just read the birthday TCWU I did last year about going from working in a windowless basement when I started this thing to…working in a basement with […]

THE TOP CLASS WEDNESDAY UPDATE IS WAY DOWN IN THE HOLE

Back to it, then, and the sound of the industry’s engine grinding back into gear is deafening. We go again, because the game is out there, and it’s either play or get played. We’ll come back to that. It’s our last week of being ten this week – no party last year, no party this […]

THE TOP CLASS WEDNESDAY UPDATE CAPTURES ALL AVAILABLE RETURNS

September comes around again, and to mark the turning of the calendar page there is condensation on the windows this morning. But there’s sunshine too, and a sense of getting back down to it after the interruptions of the summer, not least with the arrival of our newest member of the cat basket yesterday, who […]

THE TOP CLASS WEDNESDAY UPDATE IS JUST A SHOT AWAY

My favourite story about Charlie Watts is that apparently during the recording of one of the Rolling Stones’ less celebrated albums in the mid-1970s, he was, er, exploring the further reaches of pharmaceutical assistance and was sleeping the effects off on the floor of the studio. He was woken up by Keith Richards who told […]

THE TOP CLASS WEDNESDAY UPDATE IS IMMUNE TO CONSOLIDATION

Hello, hello, happy Wednesday, hope your Augusts are proceeding well and that The Corn Wall is all you wished it to be. I would very much doubt many of you were camping, which means you avoided getting a tents, nervous headache last week. I suspect that when travel properly opens up then the UK will […]

THE TOP CLASS WEDNESDAY UPDATE IS FLOCKING RESILIENT

The summer lull is upon us, then, and many of you will exhibit tried and true migratory patterns as you head for a magical place known only to the top socioeconomic decile of the population as The Corn Wall. Exactly what it is about the corn, or the wall, that leads so many urban-dwellers to […]

THE TOP CLASS WEDNESDAY UPDATE ISN’T EVEN REMOTELY SURPRISED

They say it’s the hope that kills you, but if you started out without any in the first place then you can just raise a weary eyebrow and carry on. It’s a bit like when Calvin is happier that he got a ‘C’ than an ‘A’ in his maths test, because if he keeps everyone’s […]

THE TOP CLASS WEDNESDAY UPDATE IS 35 YARDS OUT

So there you are, not much to do really, edging forward towards the centre circle to see if you can get in shot and improve the value of your image rights, when all of a sudden bad things happen, you’re all tangled up in the net and you’re the subject of remorseless memes like this […]

THE TOP CLASS WEDNESDAY UPDATE CAN BOOGIE

It is a truth universally acknowledged that I know exactly nothing about foopball; it’s the wrong shaped ball for this particular egg-chaser. Being Scottish, this is normally not an issue when major tournaments roll around, but this year is different. First, we seem inexplicably to have made it through to whatever this stage of the […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.