The Top Class Wednesday Update is merry and bright*

*conditions apply And so this is it, siblings – the last Update of 2021. I think we all know not much work is going to be done next week, not least because the kids (at least up here) are breaking up on Friday and so we are all set for one of the least tolerable […]

It’s the end of an era for HomeGames

Hi everyone, Mark here.   If you tuned in to HomeGames last week with Petronella West of Investment Quorum, you’ll have heard Steve say that we’d do a round-up of HomeGames’ best bits this week. That was the plan, but on balance we’ve decided not to do a session this week – that’s right, you’ve […]

The Top Class Wednesday Update loves a long launch

Happy December everyone, a couple of deep breaths and it’ll soon be time to have a break and wave goodbye to another pretty minging year. In the meantime, though, we have new Stuff to think about and play with! This doesn’t happen so often these days; I remember a time not all that long ago […]

The Top Class Wednesday Update has never been to Peppa Pig World

There’s something about public speaking that gives people a peek behind the psychological curtain – especially speeches which are, or are meant to appear, informal and off-the-cuff. They’re hard to do in their own way – though I much prefer informal talks to reading stuff off a sheet; you might as well just distribute the […]

The Top Class Wednesday Update has no taste

Hello, it’s me back again and thanks to Steve for holding the fort last week while I was riddled with the pox. My confinement is finished, my tests show but one little line and that’s that done with. Except of course it isn’t; as so many others have experienced the fatigue hangover is quite something […]

The Top Class Wednesday Update embraces resistentialism

Have you ever heard of Paul Jennings? You know, the humourist who worked for The Observer throughout the fifties and sixties and who wrote The Great Jelly Of London? I haven’t, but for the purposes of this week’s Update I’ll pretend that I have because it’ll lead nicely into my main topic. Even if you […]

The Top Class Wednesday Update builds back…oh never mind

Some weeks the initial whimsy just defeats you. In a world of government by bantz, where auto-satire is somehow all good, where there are no surprises and where everything everyone said would happen is now happening, where does a humble Updater turn? Probably to the whisky bottle, that’s where – and a bit more on […]

The Top Class Wednesday Update prefers shorter duration bonds

I took no pleasure in that Bond joke. There are some things you just have to grit your teeth and get on with. And when you work in finance and someone releases a Bond film lasting nearly three hours, a bond duration joke is one of them. It’s not glamorous work, but someone has to […]

The Top Class Wednesday Update never runs out of gas

So, so many gas jokes you could make this week – do you go down the industry being full of hot air route, the Mark-Locke-with-a-hangover-after-the-Platform-Awards route, the wasn’t-me-it-was-the-dog route, or simply repeat Marina Hyde’s gag of this morning that if you want a really solid investment you should pop out and buy a Calor Gas […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.