Answering the call?

Answering the call..?
Service means a lot of things to a lot of different people.

The Advice Gap 2023

In May 2023, the lang cat published the findings of its research into the advice gap in the UK and the team discussed the findings in this webinar.

Home Truths 2023

At Home Truths we asked ourselves this big question “What if the home truths we hold to be self-evident are wrong”?

#langcatlive 2022

Our first time back in person after the hiatus and we took ourselves off to London, and the iconic BAFTA building

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.