A new dawn rises – but not on exit charges

Nick Paler’s interview with Hargreavesâ?? Ian Gorham in Professional Adviser last week caught my eye. Headlined ‘We will not scrap exit fees until FCA tightens transfer rules‘, in it Gorham explains the thinking behind Hargreaves campaign for the FCA to take action and make transfers of stock easier to do across the whole industry. It’s […]

A new dawn rises – but not on exit charges

Nick Paler’s interview with Hargreavesâ?? Ian Gorham in Professional Adviser last week caught my eye. Headlined ‘We will not scrap exit fees until FCA tightens transfer rules‘, in it Gorham explains the thinking behind Hargreaves campaign for the FCA to take action and make transfers of stock easier to do across the whole industry. It’s […]

Oh, what a feeling! Aegon dances on the ceiling.

Another day, another price movement. Fresh on the back of the Cofunds SIPP update yesterday, the Dutch massive have entered the fray, announcing revised charging structures on both the ARC platform and One Retirement pension product. From 3 May there is a now a price ceiling at £250k in both cases. We think this is […]

Oh, what a feeling! Aegon dances on the ceiling.

Another day, another price movement. Fresh on the back of the Cofunds SIPP update yesterday, the Dutch massive have entered the fray, announcing revised charging structures on both the ARC platform and One Retirement pension product. From 3 May there is a now a price ceiling at £250k in both cases. We think this is […]

Free pension with every purchase! Cofunds sharpens its pencil.

Just a short post to confirm that as of today Cofunds has removed the establishment (setup) and annual charge on its Suffolk Life-provided Cofunds Pension Account (CPA). This is a welcome development. For a long time I’ve been banging on about ‘mid-market’ (sorry) platforms cutting off their noses to spite their faces with differential pension […]

Free pension with every purchase! Cofunds sharpens its pencil.

Just a short post to confirm that as of today Cofunds has removed the establishment (setup) and annual charge on its Suffolk Life-provided Cofunds Pension Account (CPA). This is a welcome development. For a long time I’ve been banging on about ‘mid-market’ (sorry) platforms cutting off their noses to spite their faces with differential pension […]

Pension and platform transfer research: the lang cat needs YOU!

It’s a funny old industry we operate in. You’re sat at your desk; eating lunch and listening to the budget speech; mainly to see how much wine is going up by; and then! well, we were all there. There’s been a lot of discussion about the impact of Budget 2014 on various aspects of the […]

Pension and platform transfer research: the lang cat needs YOU!

It’s a funny old industry we operate in. You’re sat at your desk; eating lunch and listening to the budget speech; mainly to see how much wine is going up by; and then! well, we were all there. There’s been a lot of discussion about the impact of Budget 2014 on various aspects of the […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.