THE TOP CLASS WEDNESDAY UPDATE HAS NO TASTE

Hello, it’s me back again and thanks to Steve for holding the fort last week while I was riddled with the pox. My confinement is finished, my tests show but one little line and that’s that done with. Except of course it isn’t; as so many others have experienced the fatigue hangover is quite something […]

THE TOP CLASS WEDNESDAY UPDATE IS WAY DOWN IN THE HOLE

Back to it, then, and the sound of the industry’s engine grinding back into gear is deafening. We go again, because the game is out there, and it’s either play or get played. We’ll come back to that. It’s our last week of being ten this week – no party last year, no party this […]

THE TOP CLASS WEDNESDAY UPDATE ISN’T EVEN REMOTELY SURPRISED

They say it’s the hope that kills you, but if you started out without any in the first place then you can just raise a weary eyebrow and carry on. It’s a bit like when Calvin is happier that he got a ‘C’ than an ‘A’ in his maths test, because if he keeps everyone’s […]

THE TOP CLASS WEDNESDAY UPDATE IS 35 YARDS OUT

So there you are, not much to do really, edging forward towards the centre circle to see if you can get in shot and improve the value of your image rights, when all of a sudden bad things happen, you’re all tangled up in the net and you’re the subject of remorseless memes like this […]

THE TOP CLASS WEDNESDAY UPDATE HAS ALWAYS BEEN MOBILE

Some confusion here at the lang cat’s Secondary Port Authority as everyone else marks their year of lockdown this week, whereas ours was last week. Maybe we’re just even more antisocial than everyone else. Whichever is the case, this is as good a time as any to send a cloud of positive vibe-filled ethereal psychic […]

THE TOP CLASS WEDNESDAY UPDATE COULD TAKE SUNAK IN A SQUARE GO, EASY

Yeah, OK so he’s got our entire economic future held in his Coke-addicted (as opposed to coke-addicted, let’s make that clear) hands, but has he got 500 words on MiFID II negative target market definition and disconnects in MI between manufacturers and distributors of retail investment products? NO HE DOES NOT. So that’s a win […]

THE TOP CLASS WEDNESDAY UPDATE IS HERE FOR YOUR STONKS

Were you in? On #GME? And Dogcoin? Were ya? I’m proud to say that I took all the cash we’ve built up in the lang cat over the last 10 years, and SPANKED it straight on these STONKS because that’s what RoaringKitty told me to do. No, I didn’t, and neither did you (though Mark […]

YOU HAVE NO NEED TO PARDON THE TOP CLASS WEDNESDAY UPDATE

No, indeed you do not, for the Update is practically perfect in every way and shines out in the darkness like…I dunno, a big shiny thing, but one which kind of has its own light rather than reflecting other light, or maybe both. That sort of shiny. Not this sort of shiny. I’m glad we’ve […]

THE TOP CLASS WEDNESDAY UPDATE IS DIVING BACK UNDER THE DUVET

And so it came to pass that the old year ended, and the people did cautiously open their eyes on the new year’s morn, and lo they found that everything was much the same except slightly worse because of the military drum cadre playing a tattoo on the inside of their skull owing to half […]

THE TOP CLASS WEDNESDAY UPDATE ONLY BREAKS LAWS IN A SPECIFIC AND LIMITED WAY

Every so often something comes along in the public discourse that we can all really get behind. Such a one was Brandon Lewis’s magnificent admission yesterday, which opens the door for all kinds of merriment. Driving when unsure you’re safe to do so in the North East of England? “I was breaking the Highway Code […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.