THE TOP CLASS WEDNESDAY UPDATE SAYS WE CAN REBUILD IT

I’m back, after two weeks of – well, nothing, really. The first week I wasn’t even on holiday but Mike kindly stepped in to give me a break from Updates. Last week I was on holiday but it was rubbish, and now it’s thirteen degrees and chucking it down in Edinburgh and this time last […]

HAPPY HUMP WEEK FROM THE TOP CLASS WEDNESDAY UPDATE

Well, we made it through to halfway. Halfway through a year which, if it were an album, would absolutely be one of the Machine Head records where they bleached their hair, went all nu-metal and destroyed every bit of credibility they’d ever built up. Trust me, it’s been that bad. But we’re here. The druids […]

THE TOP CLASS WEDNESDAY UPDATE COULD TOTALLY TAKE COVID-19 IN A SQUARE GO

(and if you don’t know what a square go is, here’s the definition). Well, this isn’t much fun, is it? I’m sure I’ll get back to finding out what’s going on and poking things with a sharp stick next week, but for now even normal Update activity is suspended. In terms of what we’re up […]

THE TOP CLASS WEDNESDAY UPDATE DOESN’T EVEN HAVE A SNIFFLE

Well, here we are and maybe this is how it all ends – not with a bang, but with a flurry of 10% drop portfolio warnings. If only we’d all washed our hands more. And to the guy at the conference last week who was sneezing openly all over the row in front, wherein I […]

Impact of poor service

/ White papers

The Impact of Poor Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

Impact of poor service

/ White papers

The Impact of Poor Platform Service

We provided the research for a report, in conjunction with Parmenion, which reveals how far short of expectations many adviser platforms are falling. The research found that over the last 12 months, 88% of advisers needed to apologise to at least one of their clients on behalf of a platform, and that poor service delivery from platforms impacts 91% of advisers every day.

/ White papers

Answering the Call

Service means a lot of things to a lot of different people. It’s so subjective it can be hard to put your finger on. This paper aims to challenge the status quo and inertia that’s built up in the sector for many years.